Happy Birthday Consumer Rights Act
Dealers must remember that not all faults are equal when deciding how to work with a customer who has reported a fault.
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VW emissions legal action
Although Volkswagen have fixed 860,000 UK cars, they have not paid out any compensation to UK owners.
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The thorny question of storage charges
The problem with recovering storage charges is due to a Court of Appeal decision in 2001.
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What is a payment redirection scam?
Emails, text messages and telephone numbers can be spoofed, so they are made to look genuine.
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Applications to set aside default judgments – a reminder
We are all too regularly asked to advise on such matters.
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Chargebacks and their kangaroo courts
To clarify, a “Chargeback” is where a consumer complaints to their bank about a debit card transaction alleging that they should be refunded.
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Tracking employees and GDPR
You are entitled as an employer to use tracking devices in company vehicles.
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FCA Regulated firms and the new SMCR
December 2019 is a fair way ahead but this is something which FCA registered dealers will need to start thinking about to ensure compliance.
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Reconsidering traditional working hours
When asked to describe their ideal working hours, 37% chose 8am-4pm as their preferred working hours.
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Going solo! attending court
If you go it alone you will be known as a ‘litigant in person’.
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Contact with sick employees
As an employer, phoning or contacting the employee daily could be seen as unreasonable
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Working Time Regulations 1998 – does “on call” count?
Only “active time” will count as working time under the WTR.
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