Dealers need to be vigilant, act diligently and stay alert
It is a good time to audit standard processes to make sure you have all the boxes ticked to future proof yourself from unwarranted rejections.
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Distance Selling / Off-Premises Sales – Who is responsible when the goods are cancelled?
Remember that you can only ask the consumer to pay for the cost of return for Distance Sales.
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COVID-19: Furlough is changing
The 10 June 2020 is the latest date to put on furlough a new employee who has not been furloughed before.
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COVID-19: How Would You Rate the Wellbeing and Mindfulness of Your Team?
It is important to recognise early warning signs of the potential onset of mental health challenges.
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COVID-19: Furlough end will leave your business overstaffed
Redundancies may be the unfortunate but realistic and pragmatic option.
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COVID-19: Request staff to take holidays while on furlough
The rules against carrying over unused leave have been relaxed by The Working Time (Coronavirus) (Amendment) Regulations 2020.
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COVID-19: Click & Collect v Reserve & Collect – how to legitimately avoid the 14 day return policy
A sale is only ever a distance sale if it is part of a scheme, one-offs here and there are unlikely to be defined as a distance sale
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COVID-19: The underlying symptom that no-one told you about…
As the government would say, there is a “spike” in the number of cases being received from consumers seeking rejection of their car.
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COVID-19: A further update to the Furlough scheme including clarification on commission and what Directors can do
The Direction (which is the legal document and so technically trumps all the Gov.uk guidance) has been amended in a number of areas.
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COVID-19: Updates on safe working in the epidemic
Each guide highlights the need for risk assessment and management.
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COVID-19: So can car dealers go back to work on the 1st June?
Assuming infection rates do not go up, dealers need to start preparing to open their doors as there is a lot to consider.
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COVID-19: Redundancy Guidance – templates and telephone support
If redundancies are inevitable, a prudent employer will use the period of furlough to go through the redundancy process.
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