Is your distance selling paperwork up to date?


The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allow the consumer 14 days to cancel an off premises or distance sale purchase.

Author: Katie Fitzjohn
Reading time: 2 minutes

This article is 1 year old.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

As the nation enters lockdown 3.0, resulting in car showrooms and dealerships closing to the public but remaining able to operate Click & Collect and Click & Delivery schemes (except for Northern Ireland who can only offer Click & Delivery) for vehicles, it is imperative that motor traders ensure their distance selling paperwork is in check.  

As a reminder of the law, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allow the consumer 14 days to cancel an off premises or distance sale purchase. 

The difference between a distance sale and off premises sale has been explained previously in our legal updates and can be found on the following link –

The regulations also place an obligation on the trader to provide consumers with certain information before an off premises or distance sale contract is entered into. 

Importantly, in each case, the information to be provided must include details of the 14 days right to cancellation. If the required information is not provided in accordance with the regulations, then it may allow the consumers’ cancellation rights to be extended by up to 1 year and 14 days after they have taken delivery of the vehicle. The consumer does not have to provide a particular reason for the purchase termination during the cancellation notice period.  To alleviate the pressure on motor traders, we have produced a free distance selling form for our members to consider using. We have recently updated our template, amending one of the conditions so it is absolutely clear that if a consumer decides to cancel the contract, although they will be entitled to a further 14 days to return the vehicle, the consumer must not continue to use the vehicle except for the journey when they return it. 

Our updated template can be found here:

If you require any further information or advice on this topic or any other issue, please contact us on 01480 455500 and we will be happy to assist. 

Katie Fitzjohn

Legal Advisor

Read more by this author

Getting in touch

You can contact us via the form or you can call us on 01480 455500.