Repair misunderstandings
It is important to ensure your communications are clear from the moment you are informed of a complaint.
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Equal pay
Men and Women in the workplace must receive equal treatment.
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Formula One cars are high speed laboratories
Motor Sport is bound to attract both the self-made and the innately successful customer.
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Another court win for a Lawgistics client
The court can be very lenient towards consumers who are unrepresented.
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The Senior Manager’s Certificate Regime (SMCR)
As a dealership involved in finance, you must take reasonable care to ensure that no employee who is involved in selling finance does so without having been certified.
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Conduct of customers
It is the case that traders can be faced with numerous scenarios following the sale of a vehicle.
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Aggressive, offensive emails
What is or is not offensive language can depend on the sensitivity of the receiver.
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Trading Standards Interviews
We find that Trading Standards Officers don’t always know their stuff as well as we do!
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Dealer gets to keep deposit – Court confirms
The sale could not proceed through no fault of the dealer.
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Employment contract to be issued on day one
Currently, this right only applies to employees and you have up to two months.
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Recoup training fees from a departing employee
An employee has the right to bring their employment to an end at any time by resigning with the appropriate notice.
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Your staff and the menopause
Flexible working arrangements are likely to go a long way towards helping menopausal employees through.
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