Conduct of customers


It is the case that traders can be faced with numerous scenarios following the sale of a vehicle.

Author: Polly Davies
Reading time: 2 minutes

This article is 3 years old.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

At Lawgistics we hear about some pretty unreasonable consumer behaviour from time to time. 

A recent anecdote told of a police visit lasting FOUR hours to a mechanic’s premises where a customer’s car was being repaired.  Unfortunately, those pre-disposed to aggressive and threatening behaviour will likely mete it out when convinced they have been wronged and reason goes out of the window; and where this occurs the police are often necessarily involved. 

We hear tales of refusal to collect repaired vehicles, abandonment of cars at our traders sites or elsewhere, the scrapping of cars without complaint to the trader, complaints to traders about cars already sold on, refusal to return courtesy vehicles – one person who even wheel clamped their courtesy vehicle!  A log book loan taken out against a car already sold in part exchange, not to mention numerous cases of card fraud usually where payment is taken over the phone on a stolen card and the car collected, never to be seen again, but the money recovered from the trader.

Although the latter cannot be described as ‘consumer’ conduct – it is criminal activity – it is the case that traders can be faced with numerous scenarios following the sale of a vehicle.  

Polly Davies

Legal Advisor

Read more by this author

Getting in touch

You can contact us via the form or you can call us on 01480 455500.