Finance Companies still seeking Debit Back of Commissions – Top tip

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We are still seeing many claims for debit back of commissions by finance companies and in particular, Black Horse, Carlyle and Santander.

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We are still seeing many claims for debit back of commissions by finance companies and in particular, Black Horse, Carlyle and Santander. 

There are different approaches to the claims by such companies and as a ‘Top Tip’ as always, we say contact us at the earliest opportunity for assistance. 

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Related Legal Updates

The Motor Ombudsman (TMO) – Is it “fit for purpose”?

It seems TMO never sought to ask that basic question and, by the time the penny finally dropped, the contract with the finance company had taken place more than six years ago

Another victory, but the problem has still not gone away!

The FOS confirmed in the article they had not yet published any final decisions on commission-related complaints.

Consumer Duty – all about good outcomes

The FCA’s website has plenty of information to help firms and they have been discussing the Consumer Duty on their Inside FCA podcasts.

Small Claims – Paying the Cost(s)

When we tell you to settle claims with finance companies because it is too financially risky to go to court, this particular exemption will often be the reason for our advice.

In? Out? Let the court shake it all about!

Costs can be awarded against a party in a small claims hearings if the judge feels that a party has conducted themselves unreasonably.

Times of economic hardship lead to more complaints

When every penny counts, customers are more inclined to complain if they think they might get something for nothing.

Not registered as having outstanding finance

A failure to record a new interest or delete an expired one can result in customer complaints, reputational damage and costly legal proceedings.

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