Debt Recovery – When Do ‘Reminders’ Become ‘Harassment’?

legal updates

547 attempted calls over a 6 month period!

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

The Court of Appeal recently agreed with the initial court to award a compensatory sum of £7500 to be paid by a bank to a customer where it had attempted to make a number of calls to a customer in relation to their accounts.

So – how many and over what period?

547 attempted calls over a 6 month period!

Additionally it showed that the customer was well within their rights not to talk to the bank, which ought then to have instigated formal legal proceedings for debt recovery rather than bombard their client further.

The action was brought under the Protection of Harassment Act 1997.

HR ManagerSo simple even a child could use it

HR Manager is designed to assist employers manage their legal obligations in relation to Employment Law, Human Resources, Health & Safety and Data Protection. Fully utilising HR Manager will demonstrate best practice, assist in the meeting of legal obligations and show due diligence.

Jason WilliamsLegal AdvisorRead More by this author

Related Legal Updates

Help! I am being chased for interest and compensation against invoices I paid years ago

We would advise you to check your contracts with suppliers for the payment terms and what happens in the event of late payment.

Cost of living increase

With the increase in cost for just about everything, we anticipate that consumers will be feeling the squeeze and therefore, will either seek to reject vehicles or request for repairs to be undertaken.

Ambush! – Application to revisit determined arguments and introduce new claims refused

The judge merely allowed for fixed costs in accordance with the Small Claims Track cost regime

Opportunistic and misconceived claim for psychological harm struck out at a preliminary hearing

Consumer seeking to throw everything and the kitchen sink at our member in the vain hope that something might just stick

Why did you replace that? That must prove it was faulty!

The customer rejected the vehicle under the Consumer Rights Act 2015 (CRA) on the basis that it was within 30 days of purchase and the vehicle was not of satisfactory quality or fit for purpose.

Divorcing couples and their cars

The vast majority of cases are not theft. They are civil disputes and for this reason we would initially recommend speaking to a solicitor or Citizens Advice.

Get it in writing

Besides being an account of entirely unreasonable customer behaviour, this is an example of what can go wrong with oral agreements.

Get in touch

Complete the form to get in touch or via our details below:

Phone
01480 455500
Address

Vinpenta House
High Causeway
Whittlesey
Peterborough
PE7 1AE

By submitting this quote you agree to our Terms & Conditions and Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.