Avoiding the Curse of Complacency

legal_updates

As Brian Quinn, the late co-founder of Supagard would often say “the time to feel uncomfortable is when you feel comfortable”.

Author: Nick Horton
Published:
Reading time: 2 minutes

This article is 11 months old.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

As the buoyancy of the automotive sector starts to show signs of subsiding (it was so good that a fair amount of head scratching has taken place as we marvel at the results that have been achieved), it’s time to prepare for the curse of complacency.

The business world is pitted with examples of how success has created complacency, which in turn becomes the enemy of success.  As a result, complacency should head the list of things most feared by automotive leaders.   

As Brian Quinn, the late co-founder of Supagard would often say “the time to feel uncomfortable is when you feel comfortable”.   

Now is the time to ensure that our guards are resilient and that every sales enquiry (within all departments) is treated as the gem of opportunity upon which industry leading results can be achieved.

Now is the time to build on the success of recent months by recognising which key aspects of your internal sales maps could be improved (marginally or otherwise) to deliver sustainable growth.  It is perhaps worth noting that the compound effect of a series of marginal gains has the ability to create a significant, positive impact (just ask the Mercedes-Benz F1 team who continue to dominate the sport on the back of a series of marginal performance gains).

Now is the time to commit to being pro-active in the identification of any signs that the curse of complacency has entered your business and to take decisive action to remove or constrain it.

As Martin Luther King, Jr. once stated “We are now faced with the fact that tomorrow is today. We are confronted with the fierce urgency of now. In this unfolding conundrum of life and history, there “is” such a thing as being too late. This is no time for apathy or complacency. This is a time for vigorous and positive action.”

In the final analysis, yesterday’s success is tomorrow’s expectation.  

Nick Horton

Sales Trainer/Keynote Speaker

Read more by this author

Getting in touch

You can contact us via the form or you can call us on 01480 455500.