What ever next – dashcam woes
The argument that our client ought to have given chapter and verse on the dashcam functionality at the point of sale beggars belief.
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Constructive Dismissal – the last straw
A properly managed disciplinary process or its outcome cannot amount to a serious breach of contract.
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Motor Vehicle Block Exemption Regulation (MBVER) changes for May 2023
Updated guidance to ensure the warranties provided to consumers clearly state that they are able to use independent retailers without losing the benefit of their warranty.
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Remember to read the instructions
With newer vehicles, depending on the warranty period provided, the manufacturer may instruct the trader to undertake certain tests and to certain standards so they are able to entertain a warranty claim.
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Claim for “Double Bubble” is burst in court
The customer would not accept that he was asking for money that had already been given to him by another to make good the defect.
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In? Out? Let the court shake it all about!
Costs can be awarded against a party in a small claims hearings if the judge feels that a party has conducted themselves unreasonably.
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Mercedes diesel software update leads to NOx sensor fault
Our member now faces a repair bill of almost £700 plus VAT for the cost of a new NOx sensor, which they say is consequential to the Mercedes software update.
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Times of economic hardship lead to more complaints
When every penny counts, customers are more inclined to complain if they think they might get something for nothing.
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Expert evidence in Scotland and Northern Ireland
Importantly, while the source may differ, the general themes relating to expert evidence and the approach adopted by the courts are broadly the same across all three jurisdictions.
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Claim for return of goods dismissed with substantial costs in favour of our trade member
After a false start, when no judge could be found for several months, the case eventually came back on and to trial when a specialist barrister was instructed at cost to represent our member before the court.
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Can we reduce staff working hours? – Cost of Living
Of course, employees may be reluctant to accept a reduction in pay, however, a reduction in hours does not have to be seen as a negative.
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Employer refused to pay notice…
A PILON clause means you can bring the employment to an end before your exiting employee serves their notice.
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