Times of economic hardship lead to more complaints

legal updates

When every penny counts, customers are more inclined to complain if they think they might get something for nothing.

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So is the view of the head of the Financial Ombudsman Service (FOS) which we, at Lawgistics, endorse.

Indeed, we are already seeing a sizeable uptick in the volume of new cases coming our way. Many of these are especially opportunistic as consumers reassess their financial priorities and reposition themselves in a desperate attempt to ride out the approaching winter storm, which has been brought into sharp focus after weeks of turmoil and uncertainty in the financial markets, following the government’s failed September mini-budget.

When every penny counts, customers are more inclined to complain if they think they might get something for nothing or extricate themselves from a burdensome financial commitment. Of course, borrowers in financial difficulty are much more susceptible.

While we might not be able to do much about geopolitical issues and government ineptitude, how we all go about our daily business is another matter entirely.

Crossing t’s, dotting i’s, and just doing the basics right is always the best way forward and this is especially so during times of economic hardship since one does not need to give anyone any excuse to complain or back a deal.

Should good practice fail, then bringing complaints to our early attention will always give you a fighting chance.

HowdenCompetitive, comprehensive, quick

One of the largest independent specialist motor trade brokers in the UK. Our extensive history of supplying insurance to the motor trade means we understand your business needs. By partnering with a specialist insurance broker like us, you get exactly what you need to protect your business.

Howard TilneyHead of Strategy / Legal AdvisorRead More by this author

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