Remember to read the instructions

With newer vehicles, depending on the warranty period provided, the manufacturer may instruct the trader to undertake certain tests and to certain standards so they are able to entertain a warranty claim.

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Claim for “Double Bubble” is burst in court

The customer would not accept that he was asking for money that had already been given to him by another to make good the defect. 

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In? Out? Let the court shake it all about!

Costs can be awarded against a party in a small claims hearings if the judge feels that a party has conducted themselves unreasonably.

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Mercedes diesel software update leads to NOx sensor fault

Our member now faces a repair bill of almost £700 plus VAT for the cost of a new NOx sensor, which they say is consequential to the Mercedes software update.

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Times of economic hardship lead to more complaints

When every penny counts, customers are more inclined to complain if they think they might get something for nothing.

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Expert evidence in Scotland and Northern Ireland

Importantly, while the source may differ, the general themes relating to expert evidence and the approach adopted by the courts are broadly the same across all three jurisdictions.

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Claim for return of goods dismissed with substantial costs in favour of our trade member

After a false start, when no judge could be found for several months, the case eventually came back on and to trial when a specialist barrister was instructed at cost to represent our member before the court.

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Can we reduce staff working hours? – Cost of Living

Of course, employees may be reluctant to accept a reduction in pay, however, a reduction in hours does not have to be seen as a negative.

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Employer refused to pay notice…

A PILON clause means you can bring the employment to an end before your exiting employee serves their notice.

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Reductions in Business Rates

Companies are likely to be approaching you already knowing that you are entitled to this saving.

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Advise the DVLA of any change of vehicle colour

Any change that makes a vehicle a predominantly different colour must be reported.

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Not registered as having outstanding finance

A failure to record a new interest or delete an expired one can result in customer complaints, reputational damage and costly legal proceedings.

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