When there is a rigid legal framework to be followed then it is relatively straightforward to make a claim against motor retailers and finance companies for failing to adhere to the letter of the law.
Many clients will have been put to considerable effort in defending themselves against PPI claims and whilst we do not endorse them you might wish to check PC products developed by companies such as ITC Compliance to help you at low or zero cost to provide the audit trail should a complaint be made of finance misselling.
You may, of course, already be receiving such packages from your finance providers.
Perhaps two classic examples of potential claims among a number on the ITC website are:-
a) How can you offer finance to a customer who is declined by one company for financial status and then is passed by a second company, perhaps with less information being declared?
b) A customer regularly changes their vehicle every three years and you shoe horn the customer into a five-year finance deal. There are many more scenarios and the underlying philosophy in the future of credit lending is to make the lender and brokers more responsible in not over stretching the customer.
On average 55 vulnerabilities are identified daily.
What can I do?
Review your organisations priorities and ask ‘can we afford a breach?’. What do I do during an incident? Who do I involve? When do I involve the ICO?
If you’re unable to answers these questions, you need help from the experts.
