Test the water before you dive in…

legal updates

Simply because a customer is stamping their feet and banging the table, don’t be brow beaten into being too helpful.

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Used cars break down – fact!  Take your time to work out what you need and don’t need to do.

Simply because a customer is stamping their feet and banging the table, don’t be brow beaten into being too helpful. 

Don’t wade in and carry out some level of repair – that is an admission you believe you are liable! 

If you are in any doubt, and you are a member, then give us a call to chew it over.

Don’t forget, if it’s a second hand car, it is not unusual for running repairs sooner or later and the bill may well not fall at your door.

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Dennis ChapmanIn remembrance of Dennis Chapman 1951 -2015Read More by this author

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Warranty or Statutory Rights

We all regularly hear comments that a warranty covers consumer rights and there is a cut off of those rights once the warranty expires.

Customer’s vehicle damaged in your care

It is down to the Bailor to check the insurance position with the Bailee if they have any concerns.

Cost of living increase

With the increase in cost for just about everything, we anticipate that consumers will be feeling the squeeze and therefore, will either seek to reject vehicles or request for repairs to be undertaken.

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