Telephone and person to person sales are still tying dealers into contracts they don’t want


The simple answer is don’t commit until you have had a chance to review what you are signing up to.

Author: Dennis Chapman
Reading time: 1 minute

This article is 8 years old.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

We still receive many complaints when dealers are introduced to a deal, often with utilities, but also with rate reduction companies, business directories etc by a keen salesperson over the phone or face to face. 

The person listening to the other person can have various promises made verbally but magically they evaporate when the contact terms are reviewed. 

The simple answer is don’t commit until you have had a chance to review what you are signing up to.  The Courts, unfortunately, will stand by the written word over and above unsubstantiated verbal descriptions.  If the business is worth looking at, they will not pressurise you and will give you time consider.

Remember, ‘if something looks too good to be true, then it probably is’.

Dennis Chapman

In remembrance of Dennis Chapman 1951 -2015

Read more by this author

Getting in touch

You can contact us via the form or you can call us on 01480 455500.