As mentioned before, if a customer uses their credit card to make a payment towards a vehicle priced between £100 and £30,000, they have the legal right to approach their credit card company with a complaint about that vehicle.
This could mean that if you have rejected the customer’s complaint, the customer could get a refund from their credit card company who will look to you to reimburse them.
As Money Saving Guru Martin Lewis has pointed out in an article this week, these Section 75 rights will be lost by a consumer if the payment is processed through Paypal or any other third party.
This is something we pointed out on Page 10 of our ‘Your Legal Rights Explained’ booklet which is also full of lots of other consumer rights information delivered in plain English and designed to educate your customers from your used car dealer perspective.
Lawgistics members can get consumer rights advice from the legal team.
On average 55 vulnerabilities are identified daily.
What can I do?
Review your organisations priorities and ask ‘can we afford a breach?’. What do I do during an incident? Who do I involve? When do I involve the ICO?
If you’re unable to answers these questions, you need help from the experts.
