Section 75 refunds

legal_updates

The customer could get a refund from their credit card company

Author: Nona Bowkis
Published:
Reading time: 1 minute

This article is 6 years old.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

As mentioned before, if a customer uses their credit card to make a payment towards a vehicle priced between £100 and £30,000, they have the legal right to approach their credit card company with a complaint about that vehicle.

This could mean that if you have rejected the customer’s complaint, the customer could get a refund from their credit card company who will look to you to reimburse them.

As Money Saving Guru Martin Lewis has pointed out in an article this week, these Section 75 rights will be lost by a consumer if the payment is processed through Paypal or any other third party.

This is something we pointed out on Page 10 of our ‘Your Legal Rights Explained’ booklet which is also full of lots of other consumer rights information delivered in plain English and designed to educate your customers from your used car dealer perspective.

Lawgistics members can get consumer rights advice from the legal team.

Nona Bowkis

Legal Advisor

Read more by this author

Getting in touch

You can contact us via the form or you can call us on 01480 455500.