Opportunistic and misconceived claim for psychological harm struck out at a preliminary hearing

legal updates

Consumer seeking to throw everything and the kitchen sink at our member in the vain hope that something might just stick

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

So was the judgment of the court in a recent case brought against one of our members relating to a claim for defective workmanship dating back to December 2016!

Such claim included heads of damage for inconvenience and consequential psychological harm, which had neither been quantified, nor had the Claimant (consumer) bothered to adduce any medical evidence to support such claim, and further, the purported personal injury claim was out of time and statute barred.

In defence of his stated position, the Claimant pleaded the old chestnut: “I am not a lawyer.” Rightly, the judge was having none of that and applied the maxim: “ignorance of the law is no excuse” and retorted: “You started the claim and should, therefore, comply with the rules.

The judge went on to say: “You cannot claim psychological harm on a contract of this nature, since there are very limited contracts in which one can claim damages for psychological harm. Broadly speaking, those relate to things like holidays where the purpose relates to things like enjoyment. Here, you are referring to the replacement of the battery of your car, which is not something you are doing for enjoyment. It is something you are doing as a necessity.

The Claimant singularly failed to read the mood music and persisted with his hopeless arguments, so the judge doubled down in response, as follows: “To my mind, you are nowhere with the psychological harm…in order to bring that claim…you would have to amend the particulars of claim. If you do that, the Defendant will say they will want to amend their defence and they will say your claim is statute barred. You have breached the rules, you have a very specific time limit (three years), which you are outside. Limitation is only a defence if it is raised as a defence and they have already raised it as a defence, so why would the court go behind the statute barring of the claim?

Amongst other things, the judge ordered the claim for damages for psychological harm be struck out for the following reasons:

  • the Claimant’s failure to comply with CPR 16 PD 4.1, 4.2 and 4.3
  • that damages for psychological harm do not appear to the court to be available in a claim of this nature
  • the court notes any claim for personal injury is now statute barred

This is yet another example of a Claimant grossly ”overreaching” by seeking to throw everything and the kitchen sink at our member in the vain hope that something might just stick and unless such claims are handled properly from the outset by experts who know their business, the outcome would have been very different.

If you face any claim like this, then speak with Lawgistics, the legal experts for the motor trade.

Profit BoxDevelop your people like your business depends on it

What most people don’t know is that talent development doesn’t have to be complicated, high risk or expensive. Once they integrate key development stages, the results can be remarkable. Empower your team. Lead your industry. We’re your strategic learning partner, driving performance by moving skills forward.

Howard TilneyHead of Strategy / Legal AdvisorRead More by this author

Related Legal Updates

Two Years of Lawgistics Litigation Support

Since launching Lawgistics Litigation for the Motor Trade, we’ve saved our members over £2.6 million in court claims.

Of Pedantry and Pleadings

From faulty sat navs to forgotten responsibilities, we explore how modern claims are testing the limits of common sense in legal disputes.

Concise or Incomplete? The challenges of vague pleadings by litigants in person

As online claims get shorter, your courtroom strategy needs to get sharper. Here’s why.

Recent Cases, Real Consequences – and What to Learn

From missed emails to misplaced vehicles, here are a few real-world reminders to help you avoid unnecessary headaches.

Costs of issuing proceedings and becoming a “Claimant”

Lawgistics Ltd can assist you by drafting a letter before action compliant with Pre-Action Protocols as part of the service included in your membership.

Can I claim a loss of profits?

Consideration must then be given to the three elements of a loss of profit claim.

The etiquette of handling consumer complaints

It is always best practice to get involved while you have the chance and follow the correct process at the very beginning.

Get in touch

Complete the form to get in touch or via our details below:

Phone
01480 455500
Address

Vinpenta House
High Causeway
Whittlesey
Peterborough
PE7 1AE

By submitting this quote you agree to our Terms & Conditions and Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.