Trading Standards Jump the Gun Again!
This article’s author is a former Trading Standards Officer (TSO).
One of the main prerequisites of this position is being trained to undertake a reasonable and proportionate investigation into a complaint before putting that complaint to a business.
Standards have slipped, if the letter a member received from a senior TSO (whose identity we won’t reveal), is anything to go by.
The TSO told our member that the consumer ought not to have experienced a failure given the age and mileage of the car. And that under the Consumer Rights Act, they were entitled to a free repair.
Clearly, the TSO hadn’t bothered undertaking the most cursory of factual checks.
Lawgistics did though. And we took great delight in telling the TSO that:
- The car is 15 years old.
- It was sold with 116,000 miles on the clock.
- A further 4000 miles had been travelled in the car.
- It was 16 months after the sale before the issue arose.
- It was still under warranty and the warranty would cover the replacement part – just not the diagnostic cost.
If your business gets an equally questionable letter from Trading Standards, let Lawgistics know. We are happy to set them straight.

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