Under the Consumer Protection for Unfair Trading Regulations it is an offence to hold back information which could affect a customers decision to buy or not to buy.
We have recently came across situations where customers have been sold a car with a new MOT but the dealer has help back giving the advisory which, as you know, points to items that may become due for repair in the near future but are not sufficiently bad to lead to an MOT fail.
The law is requiring full transparency with customers as to what you know about a car you are selling. An MOT advisory note is just one such piece of information. Just because you and the customer know what is on the advisory does not mean you need to attend to the advisory items. The approach is to sell the car at the same price but if the customer requests the advisory items are carried out then make a separate charge to have them done.
Impression works with businesses across the automotive aftermarket supply chain such as parts suppliers, warehouse distributors, motor factors and independent garages. Covering all aspects of automotive aftermarket marketing, including social media, event management, customer newsletters and PR, Impression is able to quickly establish itself within a client’s business and work towards their objectives.
