Whilst there is no explicit legal requirement for a service and repair garage to take a customer’s address before undertaking repairs on their vehicle, in practice it’s advisable. The same applies when a vehicle is being sold.
What happens if you’ve carried out repairs and the vehicle is left on your premises, but you have no address for the owner? Or what if a vehicle is purchased and not collected? (Yep… it happens!).
If you seek legal advice to resolve the matter, we’re going to ask for contact details. A Torts (Interference with Goods) Act 1977 notice or court proceedings requires a postal address.
So, whilst we don’t want any of our members to be in the above position, it’s worth spending a couple of minutes taking your customer’s address and verifying it. Ask for a postcode and house number, check against the V5C where available, and note a phone number and email.
If you’ve had this happen, our Lawgistics legal team can guide you through issuing a Torts notice or, if needed, court action via Lawgistics Litigation for the Motor Trade.
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