Author: Jason Williams
Published: May 31, 2019
Reading time: 1 minute
This article is 5 years old.
Read our disclaimer keyboard_arrow_down
This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.
The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.
The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.
Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.
If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.
All characters are fictitious and should not be taken as referring to any person living or dead.
Use of this website shall be considered acceptance of the terms of the disclaimer presented above.
One of the writer’s biggest annoyances is the attitude of so called “merchant providers”. The ones that decide whether to deduct funds from a car dealer’s account for any Chargeback request made by a consumer.
They often use flawed legal understanding or simply ignore any “defence” put to them – or the consumer’s card company direct. For the sake of equality, we find that the consumer’s card issuer is often equally as useless in understanding the law and appear to be the consumer’s friend more often than we feel they ought to. This can lead to our clients seeing the price of the car disappearing out of their account AND the consumer not returning a car.
One of our clients is fighting back! They have issued legal proceedings against the consumer, against his card supplier and against their own merchant provider.
We will let you know how they get on…
For advice on chargeback or section 75 refunds and other legal matters, Lawgistics Members can contact the legal team on 01480 455500.
