Car Dealer quits Trading Standards “Buy With Confidence” Scheme

legal updates

We felt that our client had acted reasonably.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

Many local Trading Standards departments run some form of trader “approval” schemes.  It might be “Trusted Trader”, “Buy With Confidence” or some variant of an “approval” by Trading Standards to local businesses or traders.

One of our car dealer clients received two complaints from consumers.  We felt that our client had acted reasonably in both instances and wrote to the complainants accordingly.  In both cases, a Trading Standards officer responded to each of our letters to say that “I have raised our concerns about the content of the correspondence sent by Lawgistics Ltd to your customers which is potentially incorrect and misleading regarding a consumers rights”.  

Not surprisingly, we sent a detailed response explaining why it was the Trading Standards Officer who was not interpreting the law correctly, rather than us.  By reply, we received a somewhat obnoxious response stating that he did not want to enter into any further correspondence with us. Which was fine as the sentiment was mutual.

Without any prompt from Lawgistics, our client resigned from the Buy With Confidence scheme due to their belief that Trading Standards “had been advising the consumer for some time and at no point advised us and raised the issues with us” and that Trading Standards “has not tried to help us but is working against us”. They resigned from the scheme due to having “no faith” in the system due to the officer’s “lack of knowledge”.

Are you having issues with Trading Standards?  Lawgistics Members can get assistance if you feel that they are not treating you fairly, if they have called you in for an interview or notify you of their intent to visit your business.

HowdenCompetitive, comprehensive, quick

One of the largest independent specialist motor trade brokers in the UK. Our extensive history of supplying insurance to the motor trade means we understand your business needs. By partnering with a specialist insurance broker like us, you get exactly what you need to protect your business.

Jason WilliamsLegal AdvisorRead More by this author

Related Legal Updates

Do NOT try to take away a consumer’s rights on an invoice

A Welsh Trading Standards department prosecuted a car dealer for “Furnishing a used car invoice to a consumer giving the impression that the consumer had less rights than they actually did.”

Misleading adverts results in £58,000 fine

The result should serve as a warning to all traders to ensure vehicles are accurately described.

What’s that pain between your shoulders? It’s the Trading Standards’ knife in your back!

Trading Standards are meant to provide help and suggestions to ensure future compliance.

Customer ordered to pay our client’s court costs in mileage dispute

A mileage disclaimer sticker was also displayed on dashboard at the time of sale, advising that the mileage must be deemed incorrect unless otherwise stated in writing.

Court success on vehicle with a mileage discrepancy

The Claimant issued proceedings against our member for the full cost of the vehicle and the cost of the repairs by the main dealer for misrepresentation.

Online Auctions – Bid for Lamb, Ended up with Mutton?

Trade buyers are unhappy at what they are getting, compared with the descriptions and photographs that are supplied to them.

COVID-19: Do your T&C’s include a Distance Selling cancellation clause?

This could be considered running an organised distance selling scheme.

Get in touch

Complete the form to get in touch or via our details below:

01480 455500

Vinpenta House
High Causeway

By submitting this quote you agree to our Terms & Conditions and Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.