This is your customers’ legal rights, not their warranty. In addition to having their legal rights a customer may be offered a warranty by the car dealer on a voluntary basis.
Interestingly, if the first repair is conducted under the terms of a warranty, that will be a contractual repair, and so the customer does not become entitled to their final right to reject. At this stage a dealer can agree a further repair which will effectively defer the customer's rights under the Act meaning they still have the rights if they have further problems which can not be repaired under the terms of a warranty.
It is up to the car dealer offering a warranty to decide on the duration. Many used cars are sold with a three-month warranty, some have one year while others may have none. This is entirely legal.
Although warranties do not have to be offered Lawgistics recommend car dealers provide customers with something in writing (dealer guarantee, claims procedure or simple terms and conditions). This can help manage difficult customers, stop unsubstantiated claims and meet The Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013.
TOP TIP: A new MOT will prove the vehicle was road worthy and a documented PDI / service will add weight in your favour in the event of a claim.
We recommend dealers make sure their own warranties are:
· Legally binding on the person offering the warranty.
· Written in English and in plain intelligible words.
· Available for viewing by consumers before purchase.
· State that they do not affect the consumer’s legal rights.
Author: Joel Combes
Published: 25 Mar 2011