Overview of the Consumer Rights Act 2015

What the law really says about what a customer can expect from a new or used car and at what point do they become entitled to reject or demand a repair.

Course Overview

The Consumer Rights Act came into force in 2015 and is the main piece of legislation dealers need to understand about selling vehicles to consumers. With more consumers becoming aware of their rights, but in many instances misunderstanding those rights, it is important dealers remain aware of what the law means and how the courts may continue to interpret the law. This session will give a full overview of the Consumer Rights Act and highlight how it can effectively be used to avoid and defend claims from consumers.

Course Objectives

• A brief history of Consumer Law
• What the Consumer Rights Act means for new and used vehicles
• The 30 Day Right to Reject
• The Right to a Repair
• The Right to Reject after 30 days
• Does the consumer still have rights after six months?
• The best ways to prepare to defend a claim
• Common issues and solutions

What's Included?

• Delivery by one of our in-house legal experts
• Course materials
• Certificate of Attendance