Small Claims Mediation – a positive experience


The service was completely free of charge to our client, unlike the vast majority of commercially available ADR schemes.

Author: Howard Tilney
Reading time: 2 minutes

This article is 6 years old.

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A simple business 2 business transaction led to acrimony and litigation, only for the claim to be settled at an early stage of the proceedings with the aid of a well informed and pragmatic Court appointed Mediator. So: was our client’s recent experience of the Small Claims Mediation Service.

Despite best efforts to show the Claimant the fundamental flaws in his claim, both pre issue and within our client’s formal defence, it was not until the parties engaged in a telephone Small Claims Mediation (SCM) that the Claimant accepted that he had misunderstood and/or been misinformed as to his legal rights.

Suffice to say that the Mediator, who engaged in telephone shuttle diplomacy between the parties, was instrumental in dispelling the Claimants misconceptions and by the end of the process the parties had reached a meeting of minds and resolved their differences amicably.

The Mediator even arranged for the proceedings to be brought to an end, saving time and money for all concerned.

Not only was the Mediator informed, impartial and professional in his conduct of the SCM, but the service was completely free of charge to our client, unlike the vast majority of commercially available Alternative Dispute Resolution (ADR) schemes.

Howard Tilney

Legal Advisor

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