The Financial Ombudsman Service (FOS) has recently brought to light the next generation of financial product misselling in the form of ‘debt freeze’ plans. These, when activated e.g. due to unemployment, ill health etc, freeze the internet on an account balance and suspect late payment charges. They are not insurance products.
As with any potential claims for mis-selling, if you are involved with such products, ensure you are meticulous with your records and ensure the consumer is fully aware of the benefits and exclusions. As with PPI mis-selling the same type of complaints are arising such as;
- product added without consent
- product not optional
- product inappropriate
- reluctance for company to activate the plan
Don’t get caught out, because there are plenty of business that will seek to take up the customer’s cause.
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