New Rights for Consumers

legal updates

Consumer Rights Act 2015

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What, more rights for consumers? Yes we are afraid so.

On 26 March 2015, the much talked about Consumer Rights Bill finally completed its long journey backwards and forwards through the Houses of Commons and Lords to metamorphose into the all singing and all dancing Consumer Rights Act 2015.

The new Act comes into force on 1 October 2015 and between now and then we will be wading our way through its 6 chapters and 10 schedules to bring you details of what is and what is not changing.

The good news is that, in theory, the Act has been designed to bring together the various pieces of consumer law in one easy to understand document. Of course the practicalities may not live up to the theoretical hype, especially as parts of older consumer legislation will still apply, but only time will tell.

We will keep you posted.

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Nona BowkisHead of Legal Services / SolicitorRead More by this author

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Assist your consumer… before it’s too late

If a consumer is ignored or refused assistance by you, and a repair is carried out, you will no longer be able to inspect the failed component.

What? You want me to pay after nearly 6 years?

After 5 years, 8 months, and 41,000 miles, there was a problem with the vehicle, and it ultimately required a new engine costing £4,600.

Consequential Losses

General stress and anxiety is not recoverable, otherwise everybody would claim it, similarly the time spent in dealing with a claim is generally not recoverable.

Car sold with a fault

Ensure the consumer is aware, understands, and most importantly, accepts the vehicle is subject to fault.

What you pay for is what you get

The consumer presented our member with the bill because they wrongly thought they had the right to do what they wanted.

Customer reneges on agreed not distance sale

Our member explained they do not offer a delivery service and do not engage in distance selling.

Fast Track Claim Dismissed

The court commented that as a matter of common sense when purchasing a used item, a buyer has to accept the item is not going to be in the pristine state it would be in if purchased brand-new.

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