National Consumer Week – Buying a used car

legal updates

I take exception to them stating that their complaints are about "dodgy" cars.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

November is the month of the “mo” (growing a moustache for charity) and also of National Consumer Week. 

This time around it was on the theme of “Check it – Don’t regret it” and the advice given to consumer by the Citizens’ Advice Bureau to those wishing to purchase a second hand vehicle has merit:

Visit Advice Guide Link

However, I take exception to them stating that their complaints are about “dodgy” cars – how can they say that when, for the most part, they only spend a few minutes speaking to one party and are often not mechanically or legally qualified?

In my time here at Lawgistics Ltd it has become evident to me that, in the vast majority of cases, consumers expect cars that are many years old, having done many, many thousands of miles and for which they paid very little for, to drive as it was still hot off the manufacturers’ production line.  The buyer has a gross over-expectation of their purchase.

However, If I had bought a washing machine for £20 that was 12 years old from a family with 6 children would I expect it to last in the same way as if was £300, new and from a High Street retailer?  No.  

Would I think that if that £20 washing machine needed a part replaced 5 months later that I had been sold a “dodgy” appliance? No.

As one of our clients stated about consumers (which perhaps can extend to some of the CAB advisers too) “They expect champagne cars for lemonade money”.

And this rant is not quite over.  The CAB state that one of the most common problems was “faults”.  Really?  How do they know that those cars were defective?  I say the most common problem is “wear and tear” – something that buyers seem to conveniently forget the moment they’ve used the mileage and previous use to negotiate a hefty discount.  

WeRecruit Auto LtdPermanent Automotive Recruitment from an experienced and trustworthy recruitment partner.

We cover roles within all departments and sectors of the Automotive industry, and are here to listen to your specific needs and find the most suitable candidates to fit your business.

Jason WilliamsLegal AdvisorRead More by this author

Related Legal Updates

AI is the future – but treat it with care!

AI can be a powerful ally—but recent cases show its misuse can lead to serious consequences, even contempt of court.

The devil is in the detail

A solid report can make or break your legal case, but even minor mistakes can be costly. Learn what details to double-check in vehicle reports and how to avoid common pitfalls that could undermine your evidence in court.

Major changes to UK Consumer Law have landed

The Digital Markets, Competition and Consumers Act 2024 has introduced sweeping updates to UK consumer law, including powerful new enforcement tools for the CMA.

When principle costs you the case

What started as a bold claim ‘on principle’ quickly unravelled into a costly courtroom lesson in getting your facts, and your legal standing, straight.

Recent Cases, Real Consequences – and What to Learn

From missed emails to misplaced vehicles, here are a few real-world reminders to help you avoid unnecessary headaches.

Legal Disputes: Why traders should avoid direct contact

The urge to sort the matter out, or attempt to, can put a strain on the process and you may find yourself in a difficult position.

The etiquette of handling consumer complaints

It is always best practice to get involved while you have the chance and follow the correct process at the very beginning.

Get in touch

Complete the form to get in touch or via our details below:

Phone
01480 455500
Address

Vinpenta House
High Causeway
Whittlesey
Peterborough
PE7 1AE

By submitting this quote you agree to our Terms & Conditions and Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.