Mid contract price increases within landline, mobile and broadband contracts

legal_updates

Consumers and small businesses who receive unexpected hikes to their monthly charges are now able to opt out of the contract without penalty.

Author: Dennis Chapman
Published:
Reading time: 1 minute

This article is 8 years old.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

From 23 January 2014, consumers and small businesses who receive unexpected hikes to their monthly charges are now able to opt out of the contract without penalty.

However this only applies to NEW contracts taken out on or after this date and a small business is one that has fewer than 10 employees.

More detail can be found in OFCOM’s press release here:

Ofcom – Protection for consumers against unexpected mid-contract price rises

The key word though is “unexpected”.  02 immediately rewrote their terms to circumvent this by notifying new customers that their bill WILL increase in line with inflation – whereas previously their terms stated that they had the right to increase it by no more than the rate of inflation. O2 changes its T&Cs to circumvent new Ofcom rules designed to combat mid-contract price hikes

Dennis Chapman

In remembrance of Dennis Chapman 1951 -2015

Read more by this author

Getting in touch

You can contact us via the form or you can call us on 01480 455500.