It’s a fact of life that some cases can’t be defended or perhaps it’s just simply not worth going on with the agreement.
Very often we end up trying to get to a solution that the motor dealer and customer can agree on. All components on a vehicle will have a finite life time. Some, like the engine block and bodywork as examples should has a very long life. Others, like brake pads, clutch, exhaust etc, will require replacement more often.
If you can come to an agreement that a component has been replaced for new at, say, 50% of its life then the customer should contribute 50% of the cost of replacement since they are getting ‘betterment’ ie an improvement in the value of the vehicle. If the component is replaced by a reconditioned unit then likewise, since reconditioned units are meant to be ‘as good as new’.
If, however, it is replaced by a second hand unit then there may be no allowance for betterment, as it is a ‘like for like’ replacement.
Impression works with businesses across the automotive aftermarket supply chain such as parts suppliers, warehouse distributors, motor factors and independent garages. Covering all aspects of automotive aftermarket marketing, including social media, event management, customer newsletters and PR, Impression is able to quickly establish itself within a client’s business and work towards their objectives.