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From 1st January 2013 to 30 June 2013 a record number of 327035 complaints were dealt with, an increase of 15% on the previous 6 months.
PPI complaints accounted for more than 8 out of 10 of the total complaints.
We offer an all-encompassing web, digital & design service specially tailored to the Motor Industry.
From missed emails to misplaced vehicles, here are a few real-world reminders to help you avoid unnecessary headaches.
In cases where the ombudsman’s decision has not been in your favour, you can seek legal advice to ascertain if the decision can be challenged through a judicial review.
The urge to sort the matter out, or attempt to, can put a strain on the process and you may find yourself in a difficult position.
It is always best practice to get involved while you have the chance and follow the correct process at the very beginning.
An agreement does not need to be in writing to be binding, but it is much easier to prove the terms of an agreement if there is a documented paper trail.
Do not simply accept what the seller advises and drill down into any finance outstanding.
The diagnosis showed the third-party garage had failed to repair the vehicle to a satisfactory standard and this was relayed to the consumer.
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