Keeping consumer issues out of court

legal updates

Alternative Dispute Resolution (ADR)

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

Following the introduction of the small claims free mediation service in April 2013,  more measures are on the way to help parties settle their dispute without the need to argue it out in front of a judge.

Since the introduction of the free mediation service, 64% of the 10,000 or so claims brought each year to the small claims court are settled at mediation.

Going forward, mediation is going to be further encouraged, egged on somewhat by a European Directive which has resulted in the ‘The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015’. This rather snappily titled piece of legislation will mean that from July 2015, businesses and consumers will have access to an Alternative Dispute Resolution (ADR) provider who will essential talk to both parties to try and reach a resolution.

Details seem to be rather sparse at the moment but it does appear that our dealers will not be forced to use one of the ADR providers so for now, it’s business as usual.

HaswentWebsites for dealers small and large

Composer is a next-gen automotive platform that has been designed from the ground up to give you an intuitive way to promote your stock. You have extensive stock management options, and you'll gain a brilliantly responsive new website to advertise your stock, starting at just £39.99/month.

Nona BowkisHead of Legal Services / SolicitorRead More by this author

Related Legal Updates

Assist your consumer… before it’s too late

If a consumer is ignored or refused assistance by you, and a repair is carried out, you will no longer be able to inspect the failed component.

Car sold with a fault

Ensure the consumer is aware, understands, and most importantly, accepts the vehicle is subject to fault.

What you pay for is what you get

The consumer presented our member with the bill because they wrongly thought they had the right to do what they wanted.

Customer reneges on agreed not distance sale

Our member explained they do not offer a delivery service and do not engage in distance selling.

Compulsory mediation – are the courts finally making a decision?

There is a clear motivation for parties to focus on resolution rather than dispute in legal matters.

Consumer “Handcuffed” by Deduction for Use Settlement

Don’t sign any contract unless you are fully aware of its terms!

Inspecting part-exchange vehicles

It is always a good idea to keep a paper trail for any transaction, especially in situations where representations are being made by a consumer.

Get in touch

Complete the form to get in touch or via our details below:

Phone
01480 455500
Address

Vinpenta House
High Causeway
Whittlesey
Peterborough
PE7 1AE

By submitting this quote you agree to our Terms & Conditions and Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.