If it’s not broken don’t fix it


BEFORE you do anything with an alleged problem on a car, check out whether there really is a problem!

Author: Dennis Chapman
Reading time: 1 minute

This article is 12 years old.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

Clients can sometimes be their own worst enemies when dealing with customer complaints. 

BEFORE you do anything with an alleged problem on a car, check out whether there really is a problem!  In some cases if a customer buys a different car from what they are used to it may just be getting used to a different driving style eg more revs on driving away, a longer warm up time etc, etc.  The car may exhibit different noises, no car is totally silent. 

It seems that in the case of particular persistent customers, clients will send the car and a friendly workshop will happily alter this, that and the other because he/she remembers this type of car sometimes shows this problem. 

DISASTER!  You have legally admitted there is a fault!  Why would you repair it if there wasn’t!

The customer has just got a case! 

TIP – check it out before shelling out!

Dennis Chapman

In remembrance of Dennis Chapman 1951 -2015

Read more by this author

Getting in touch

You can contact us via the form or you can call us on 01480 455500.