Customer wins hefty compensation for car dealer’s breach of contract!

legal updates

The “innocent” party is put in the financial position that they would have been in had the contact been fulfilled.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

The Court of Appeal has awarded a customer £35,000 in compensation because a car dealer did not sell him the car he ordered!

The Customer (H) ordered a limited edition Porsche 911 and signed an order form, paying £10,000 deposit for a car to be priced at £135,000. He was told by the dealer that he was first in queue. The dealer however sold it to someone else instead.

In the first instance the court dismissed the Claim. However, on appeal the Court of Appeal overturned that judgment. 

Although the retail price was £135,000 the value had increased to such an extent that buyers were willing to pay £170,000. Even though there was no evidence that H was going to sell it, the court said that his “loss” was the difference between the £170,000 valuation now and the £135,000 that he contracted to buy the car for.

When a contract is broken, it is wrong to say that each party is put into their pre-contractual positions. The “innocent” party is put in the financial position that they would have been in had the contact been fulfilled and not broken. In this case H would have paid £135,000 for a product worth £170,000 and he was not in possession of a product worth that amount because of the straight-forward breach of contract by the selling garage. 

What is not known is for how much the garage sold the car to the “other” person for but we suggest that all car dealers bear this ruling going forward. If H had been put in his pre-contractual position he would no longer have been able to buy that car for £130,000 and the court felt that this was unfair.

DMS NavigatorDealer Management System software for Car Sales, Aftersales and eCommerce

Our dealers use us to help them be more Efficient and Profitable!

You can use our Dealer and Lead Management software to integrate all dealership departments, both online and physical ; providing all in-house functions; Invoicing, Stock Management, Accounting and Marketing as well as interfacing for advertising, ecommerce and more.

Jason WilliamsLegal AdvisorRead More by this author

Related Legal Updates

The omni-channel approach and distance sales

The conclusion of a contract when purchasing a vehicle occurs when a deposit or the full purchase price is paid.

A New Case – What Do We Need From You?

You might be thinking, “Why do my thoughts and comments matter?”

Always prep, check, then check again

If you state that every vehicle comes with a new MOT, then ensure that they do!

How to legally get rid of an uncollected vehicle

Unlike a notice to collect goods, a notice of intention to sell uncollected goods can be used for all types of conventional bailment, and not just where the goods were left for repair, valuation, or storage.

What are your legal obligations once you have a customer’s vehicle?

Bailment is one of the most common legal relationships that many businesses find themselves in with consumers.

The finance industry focuses on durability, and misses the point!

There is plenty of sound legal authority that makes clear a buyer of a used vehicle must expect that faults will develop sooner or later.

Deposit and Fair Contractual Terms

Explore the intricacies of contract commitments and the bounds of consumer rights in our latest analysis, where a £3000 deposit dispute underscores the significance of clear terms and buyer responsibilities.

Get in touch

Complete the form to get in touch or via our details below:

Phone
01480 455500
Address

Vinpenta House
High Causeway
Whittlesey
Peterborough
PE7 1AE

By submitting this quote you agree to our Terms & Conditions and Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.