Customer complains to Financial Ombudsman Service – Who pays?

legal updates

Clients are increasingly aware that if a complainant takes a matter to the Financial Ombudsman then the case may become chargeable and a fee of £450 will need to be paid even if you are in the right.

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You do …even if the complaint is not proven!  

Clients are increasingly aware that if a complainant takes a matter to the Financial Ombudsman then the case may become chargeable and a fee of £450 will need to be paid even if you are in the right. 

In 2008/2009 businesses have generally not had to pay a case fee for the first three cases but they have been charged for after that.

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Attend a complimentary seminar hosted by the FCA for first-hand information – Scheduled for Wednesday, 24 January 2024.

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Another victory, but the problem has still not gone away!

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The FCA’s website has plenty of information to help firms and they have been discussing the Consumer Duty on their Inside FCA podcasts.

Times of economic hardship lead to more complaints

When every penny counts, customers are more inclined to complain if they think they might get something for nothing.

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