Author: Dennis Chapman
Published: March 26, 2009
Reading time: 1 minute
This article is 16 years old.
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You do …even if the complaint is not proven!
Clients are increasingly aware that if a complainant takes a matter to the Financial Ombudsman then the case may become chargeable and a fee of £450 will need to be paid even if you are in the right.
In 2008/2009 businesses have generally not had to pay a case fee for the first three cases but they have been charged for after that.
