Coming soon…on-line court for claims up to £25,000


Over £10,000 it will go into either the Fast or Multi Track.

Author: Nona Bowkis
Reading time: 2 minutes

This article is 6 years old.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

Currently people can issue a claim through the ‘Money Claim Online’ System.

If the value of that claim is £10,000 or less (as almost 70% of all claims are), it will be allocated to the Small Claims Track. Over £10,000 it will go into either the Fast or Multi Track. All three tracks usually end with a court room hearing if they are not settled along the way. However, plans are afoot for the introduction of a new on-line court system.

The new system will deal with cases up to the value of £25,000. Much of it will be automated (which of course cuts costs) and so the parties involved will need to answer and respond to a series of auto generated questions and directions taking the parties to a basic conciliation stage. If the matter remains unresolved by robot, there will eventually be “human attention” which will come in the form of a Case Officer and, for final determination a judge. It doesn’t seem clear if both parties actually get the opportunity to get in front of a real live judge at some point or if a judge will simply review the papers but no doubt we will hear more in due course.

In the meantime, I tend to agree with one of the comments under the Law Gazette’s report on this story which amusingly suggests that “Before we go down this route can I suggest that we get the courts to a level of efficiency that British Leyland would recognise”. You probably have to be of a certain age to appreciate the comment so if you don’t know much about the legacy of British Leyland, ask your parents

Nona Bowkis

Legal Advisor

Read more by this author

Getting in touch

You can contact us via the form or you can call us on 01480 455500.