Buyers Remorse


The Consumer Rights Act 2015 does not entitle a consumer to reject a vehicle due to feelings of regret or a change of mind.

Author: Katie Fitzjohn
Reading time: 1 minute

This article is 2 years old.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

Traders often experience situations where a customer attempts to reject a vehicle on grounds based purely on buyer’s remorse.

For example, a customer may return a week after purchase requesting a full refund because they have found a better deal elsewhere.

Fortunately for traders, the Consumer Rights Act 2015 does not entitle a consumer to reject a vehicle due to feelings of regret or a change of mind. A trader can therefore decline to honour a rejection based purely on these grounds.

However, trader’s should be aware that under the terms of  The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have up to 14 days to cancel distance or off-premises contracts for any reason and receive a full refund. A trader will be caught by these regulations if vehicles are sold over the phone, internet or entirely off-premises under an organised distance sales or service-provision scheme.  

Traders should also be aware that the cancellation period under these regulations may be extended by up to one year if the trader has failed to provide the consumer with the necessary pre-contractual information as laid down in the regulations.

Katie Fitzjohn

Legal Advisor

Read more by this author

Getting in touch

You can contact us via the form or you can call us on 01480 455500.