30 Days to return faulty goods for a full refund?


If it gives too much power to the buyer then the expectation will be that customers can have a free month's use out of any car.

Author: Jason Williams
Reading time: 1 minute

This article is 9 years old.

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The proposed Bill of Consumer Rights is making its progress through the legislation process. 

Wording in place now may change before it becomes law in the form of an Act of Parliament. To an extent it is admirable that an attempt is being made to give clarity on consumer law and ‘put it all in one place’ rather than have it scattered across various pieces of legislation.

The Trading Standards Institute has stated its position in relation to one of the key proposals contained in the Bill.

They say ‘We welcome the introduction of a set 30-day period for when consumers can return faulty goods and get a full refund…’

The writer is less enthusiastic about such a provision, should it come about.  In second hand cars with highly sophisticated mechanical, electronic and software based components there will always be issues that could be perceived to be a ‘fault’ even when it is not.  It will be interesting to see how this issue is finally addressed in the eventual legislation. If it gives too much power to the buyer then the expectation will be that customers can have a free month’s use out of any car.

Jason Williams

Legal Advisor

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