Managing Performance and Conduct: A Practical Guide for Employers

Confident conversations, fair processes, better results

Course Overview

Managing underperformance or inappropriate conduct can feel uncomfortable — but it’s essential to maintaining team morale, protecting your business, and improving customer outcomes. This course gives managers and employers a clear, practical framework for addressing both performance and behavioural issues fairly and confidently.

You’ll learn how to distinguish between “can’t do” and “won’t do,” use appraisals and support plans effectively, and follow the right steps from informal chats to formal warnings. Packed with real-world examples from the motor trade, this session will show you how the right process doesn’t just protect you — it can also turn performance issues into positive change.

Course Objectives

• Understand the key differences between poor performance and misconduct
• Use appraisals and probation reviews to set expectations early
• Follow a fair, structured process for performance and disciplinary issues
• Handle grievances and underperformance with confidence and consistency
• Document everything to protect against tribunal claims and build a better culture

What's Included?

• Pre- and post-course knowledge checks to measure progress
• Expert-led session with practical, real-world examples
• Facilitated group discussion to troubleshoot real-life absence challenges