Consumer Duty is here!
The FCA are closely monitoring how firms are putting their new rules in place and will take action against those that aren’t following them.
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Three new employment laws for 2024
The Carers Leave Act, The Neonatal Care (Leave and Pay) Act and The Protection from Redundancy (Pregnancy and Family Leave) Act.
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What you pay for is what you get
The consumer presented our member with the bill because they wrongly thought they had the right to do what they wanted.
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It’s good to talk, so let’s ChatGPT
Goldman Sachs reported in March that AI could replace the equivalent of 300 million jobs worldwide.
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Customer reneges on agreed not distance sale
Our member explained they do not offer a delivery service and do not engage in distance selling.
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Fast Track Claim Dismissed
The court commented that as a matter of common sense when purchasing a used item, a buyer has to accept the item is not going to be in the pristine state it would be in if purchased brand-new.
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Court Quarterly Statistics
Timescales should make consumers think twice before issuing frivolous court claims.
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Compulsory mediation – are the courts finally making a decision?
There is a clear motivation for parties to focus on resolution rather than dispute in legal matters.
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Consumer “Handcuffed” by Previous Consent Order
The judge read the consent order and the email from the customer’s solicitor and declined the customer’s application.
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Consumer “Handcuffed” by Deduction for Use Settlement
Don’t sign any contract unless you are fully aware of its terms!
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Lawgistics review RAC Maintenance and Repair Plans
How far above and beyond consumer rights do aftermarket warranties go?
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Motor Vehicle Block Exemption Order (MVBEO)
Without the law, consumers would find themselves in the position of being forced to have any work required on their vehicle undertaken only by an authorised agent of the manufacturer.
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