Author: Dennis Chapman
Published: December 4, 2009
Reading time: 1 minute
This article is 12 years old.
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It is not unusual these days when telephoning businesses to be greeted by a ‘legal’ message about quality control or training purposes.
Businesses can monitor phone calls/emails but only for limited reasons.
The main ones are:
- recording evidence as a business transaction
- ensuring compliance with legislation
- checking quality standards eg for staff training
- prevention and detection of crime
An interception of employee’s communication must be proportionate and comply with Data Protection principles. General targeted snooping on private communications is not allowed.