PPI claims continue to come through

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Remember, if you receive a complaint, you are required to respond within a fixed time frame so don't sit on it.

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Although there has been a slight reduction in PPI claims arising there is still a steady stream coming through.  

Remember, if you receive a complaint, you are required to respond within a fixed time frame so don’t sit on it. 

Secondly, the PPI issues have been a timely reminder to clients of the necessity of keeping records and this particularly applies when dealing with finance related sales.   

The Financial Ombudsman Service (FOS) will want clear evidence if any complaint is sent their way and a piece of paper with a signature is extremely valuable to show what procedures have been followed.

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Attend a complimentary seminar hosted by the FCA for first-hand information – Scheduled for Wednesday, 24 January 2024.

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The good news currently is the FCA is focussing its attention on the lender and not our members.

The Motor Ombudsman (TMO) – Is it “fit for purpose”?

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Another victory, but the problem has still not gone away!

The FOS confirmed in the article they had not yet published any final decisions on commission-related complaints.

Consumer Duty – all about good outcomes

The FCA’s website has plenty of information to help firms and they have been discussing the Consumer Duty on their Inside FCA podcasts.

Times of economic hardship lead to more complaints

When every penny counts, customers are more inclined to complain if they think they might get something for nothing.

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