Author: Dennis Chapman
Published: October 1, 2012
Reading time: 1 minute
This article is 10 years old.
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There is a duty of anyone making a claim to mitigate their loss. This means they should keep their claim to a minimum.
So, if a repair could be adequately carried out with a second hand or reconditioned part which is as readily available as a new part then it should be chosen. If the claim involves hiring a car or arranging transportation then, again, the least cost route is necessary. If the customer has bought a Mini and they are hiring a large Mercedes then this can be challenged.
However, there may be an argument, if they require a larger car to transport a large family then they are entitled to have a car which can transport a larger family.