Consumer Protection for Unfair Trading Regulations: Further guidelines


The guidance places a requirement on dealers to adhere to the requirements of Sale of Goods law and the Supply of Goods and Services Act.

Author: Dennis Chapman
Reading time: 1 minute

This article is 10 years old.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

In this article we look at a further section of the Office of Fair Trading guidelines for adhering to the Consumer Protection for Unfair Trading Regulations (CPRs). 

As we have said before the new regulations are wide reaching and take the law much further than you might imagine.

The guidance places a requirement on dealers to adhere to the requirements of Sale of Goods law and the Supply of Goods and Services Act.  The CPR’s are criminal requirements and they are making it a criminal offence if you don’t satisfy the requirements of these civil laws when a customer is seeking redress.

As a reminder, the Sale of Goods law requires the car you sell to be:

a) Of satisfactory quality
b) Fit for its purpose (eg it will to a particular weight)
c) As described

The Supply of Goods and Services Act 1982 requires you to carry out repairs:

a) With reasonable care
b) With reasonable skill
c) Within reasonable (or an agreed) timescale

So literally, if you adopted a policy of refusing to honour these requirements you could be prosecuted for a criminal offence by Trading Standards.

Dennis Chapman

In remembrance of Dennis Chapman 1951 -2015

Read more by this author

Getting in touch

You can contact us via the form or you can call us on 01480 455500.