Complying with the Consumer Protection for Unfair Trading Regulations 2008

legal updates

In this article we are looking at the Office of Fair Trading's guidelines for compliance with the CPRs.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

In this article we are looking at the Office of Fair Trading’s guidelines for compliance with the CPRs. 

As you will see there is much more emphasis in the message of these regulations that motor retailers must carry out checks not only on the history of the vehicle using all sources available, but also on the specification and condition of the vehicle being sold.  It is not acceptable to merely buy in a vehicle, put it out for sale with a mileage disclaimer on and then sell it.  Retailers have now got to factor in to the cost of the vehicle the various checks required of them by these regulations. 

In this section we look at the next area of diligence necessary.

Vehicles under Preparation

–      Pre sale mechanical checks

The guidance suggests that only roadworthy and safe vehicles may be sold to consumers.  No longer is it permissible to sell such a vehicle in an unroadworthy condition albeit the customer may be fully aware of the fact and will trailer (tow it away).

–      Pre sale history and mileage checks

Essentially the guidance is saying the retailer must complete all of the checks on mileage and history PRIOR to sale.  Clearly this would be impossible if a vehicle has previous keepers who need to be contacted by post from DVLA history details and the customer is quickly seeking to buy the car.  However, it would suggest that electronic/telephone checks such as NOT history, HPI/Experian etc, and service history etc should be made before the sale of the vehicle.  Given the economic climate and given the electronic access to stock over the internet, the buying public are generally eager to snap up vehicles and retailers are keen to quickly sell them.  To avoid problems allow time to establish the ‘provenance’ of the used car before it is sold.

As a new twist under the guidance it is suggested that information retrieved after the sale which the customer is not happy with should allow the customer to withdraw from the sale.  It comes down to whether you feel the customer might have declined to buy if they had known of the particular ‘bad news’.  Again it is putting a degree of self enforcement on the motor trade to stop complaints revealing the high levels they have reached in the past.

Profit BoxDevelop your people like your business depends on it

What most people don’t know is that talent development doesn’t have to be complicated, high risk or expensive. Once they integrate key development stages, the results can be remarkable. Empower your team. Lead your industry. We’re your strategic learning partner, driving performance by moving skills forward.

Dennis ChapmanIn remembrance of Dennis Chapman 1951 -2015Read More by this author

Related Legal Updates

Car sold with a fault

Ensure the consumer is aware, understands, and most importantly, accepts the vehicle is subject to fault.

What you pay for is what you get

The consumer presented our member with the bill because they wrongly thought they had the right to do what they wanted.

Customer reneges on agreed not distance sale

Our member explained they do not offer a delivery service and do not engage in distance selling.

Consumer “Handcuffed” by Deduction for Use Settlement

Don’t sign any contract unless you are fully aware of its terms!

Inspecting part-exchange vehicles

It is always a good idea to keep a paper trail for any transaction, especially in situations where representations are being made by a consumer.

Does Lawgistics have the longest-running car dispute ever?

Keep tuned in, and maybe before the year 2031, we will be able to tell you how the court determined the matter.

Double or nothing – Consumer’s claim dismissed!

The Claimant countered with a request for more than double the amount that our member had offered.

Get in touch

Complete the form to get in touch or via our details below:

01480 455500

Vinpenta House
High Causeway

By submitting this quote you agree to our Terms & Conditions and Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.