Carcraft gives undertaking to OFT about concerns over business practices

legal_updates

The OFT has taken enforcement action against the car supermarket Carcraft

Author: Dennis Chapman
Published:
Reading time: 1 minute

This article is 10 years old.

Read our disclaimer keyboard_arrow_down

This website content is intended as a general guide to law as it applies to the motor trade. Lawgistics has taken every effort to ensure that the contents are as accurate and up to date as at the date of first publication.

The laws and opinions expressed within this website may be varied as the law develops. As such we cannot accept liability for or the consequence of, any change of law, or official guidelines since publication or any misuse of the information provided.

The opinions in this website are based upon the experience of the authors and it must be recognised that only the courts and recognised tribunals can interpret the law with authority.

Examples given within the website are based on the experience of the authors and centre upon issues that commonly give rise to disputes. Each situation in practice will be different and may comprise several points commented upon.

If you have any doubt about the correct legal position you should seek further legal advice from Lawgistics or a suitably qualified solicitor. We cannot accept liability for your failure to take professional advice where it should reasonably be sought by a prudent person.

All characters are fictitious and should not be taken as referring to any person living or dead.

Use of this website shall be considered acceptance of the terms of the disclaimer presented above.

As a result of customer complaints the Office of Fair Trading (OFT) has taken enforcement action against the car supermarket Carcraft, which has 11 car supermarkets across England and Wales.  

The problems highlighted by the OFT included:

–  failure to always carry out pre sales inspections as advertised
–  failure to always repair/replace cars of unsatisfactory quality
–  failure to always make clear finance terms
–  failure on occasions to make the scope of an after sale guarantee known and the fact that a charge would be made for it
–  allowing customers on occasions to drive off without valid road tax

Carcraft operated fully with the OFT and has made changes as a result of findings

Dennis Chapman

In remembrance of Dennis Chapman 1951 -2015

Read more by this author

Getting in touch

You can contact us via the form or you can call us on 01480 455500.