Consumer Rights Act: The Motor Trade Edition

The law is the same — how it applies to your business is not. Get the inside track from the UK’s motor trade legal specialists.

Course Overview

Most people think they understand the Consumer Rights Act — until they’re dealing with a comeback, a customer rejection, or a finance dispute that’s spiralling fast. This course doesn’t just teach the law — it shows how it actually works in the motor trade, using decades of frontline legal experience to guide you through the grey areas that no generic course can touch.

From part-ex deals and declared faults to rejection disputes and real-life case outcomes, this session delivers insights and strategies you simply won’t get anywhere else. It’s not about theory — it’s about what works in practice to keep your business protected and profitable.

Course Objectives

• Learn what really counts as a fault — and what doesn’t
• Understand the rejection process, from 30-day rights to failed repairs
• Know when a customer’s rights apply — and when they don’t
• Handle disputes around known faults, part-exes, and finance sales
• Protect your business with paperwork, preparation, and the right language

What's Included?

• Live, in-person delivery by Lawgistics’ motor trade legal experts
• Pre-course knowledge check to challenge assumptions and set the tone
• Post-course test to measure understanding and reinforce key points
• Dealer-specific case studies that highlight real legal outcomes
• Expert guidance on applying the law in everyday sales and complaints situations