Author: Nidhi Shah
Published: February 2, 2026
Reading time: 1 minute
This article is 3 hours old.
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Picture a customer returning to a trader several years after purchasing a vehicle, claiming a fault has arisen. The trader cannot assume they are not liable.
Under the Consumer Rights Act 2015, if a fault is raised more than six months after the date of purchase, the responsibility rests with the customer to demonstrate that the fault was either present or developing at the time of sale. The trader should first tell the customer they must provide sufficient evidence to support the claim.
If the customer provides evidence to this effect, the trader may be held liable. In such a case, the trader may offer a refund subject to a mileage deduction or attempt a repair of the vehicle.
However, if the customer fails to provide such evidence, the trader will not be liable.
If you’re facing a similar situation, call our legal team at Lawgistics.
