Bang goes the theory!
If you provide excellent customer service above and beyond your legal
obligations then you will probably have a very successful business,
however, should you really need to provide a ‘Gold Standard’ customer
service to have a successful business?
Stand by your desks
Little things that could help to avoid employee long term sickness in the workplace.
Disciplinary Meetings – Dos and Don’ts!
Dealing with disciplinary matters can often be daunting and difficult
for managers and business owners to deal with, which often ends up in
mistakes being made. We therefore strongly urge clients to ensure that their managers, or
whomever is handling a disciplinary is fully aware of what the process
entails, what the purpose of the process is, and what legally could
derail the process.
Watching the Watchdog
Reviews, scams and the Car Dealer Watchdog. It seems that the review site Car Dealer Watchdog is still causing problems for some dealers.
Section 75 refunds
If a customer uses their credit card to make a payment towards a vehicle
priced between £100 and £30,000, they have the legal right to approach
their credit card company with a complaint about that vehicle
Eligibility to Statutory Sick Pay?
We’ve recently had enquiries in regards to Statutory Sick Pay (SSP). As
you will be aware, smaller employers were able to claim SSP from the
Government. However this was abolished in April 2014. For a limited
period you may be able to recover SSP for previous tax years.
Can you foresee stress in the workplace?
In a recent Employment Tribunal decision, it was discussed whether an
employer could be liable for a psychiatric illness caused purely by the
stress placed on staff in the course of their employment.
Newsflash – Zero hour contracts exclusivity ban
It has been announced in the news this morning that the ban on
exclusivity clauses in zero hours contracts, has finally come into
Beware of the cookie monster!
Cookies have been around since 1995. They are simply a piece of
information in the form of a very small text file that is placed on the
website users hard drive.
List of the fees that High Court Enforcement Officers (HCEOs or bailiffs
in the old terminology) can legitimately charge when collecting a debt.
Enforcement of a County Court Judgment (CCJ)
Our clients can find themselves on both sides of the County Court
Judgment (CCJ) enforcement rules. They may have been to court as the
Claimant, perhaps taking action against a supplier who sold them faulty
goods, or as the Defendant in a case that a customer has bought
regarding a vehicle.
It has been announced that Honda and Daihatsu are recalling some five million cars globally to replace potentially deadly airbag inflators made by Takata.
Visit us at the CDX15 - Stand S239
On June 9th car dealers across the UK will descend on Silverstone to showcase the best and the brightest within the automotive industry and to highlight and discuss major issues that affect the trade.
Timescales and Costs - What is seen as reasonable?
When selling vehicles, it is inevitable that every so often an issue
with a vehicle will occur shortly after your client has taken ownership
of that vehicle.
Promising (or expecting!) the world?
Here at Lawgistics we feel quite sorry for the Audi Garage in Watford
that was recently presented with a restaurant bill for £714.61.
Be on the ball – it may cost you
This month we have had some unfortunate legal queries due to unfortunate
clerical errors that clients have found to have been costly!
Working Time – What is included and what isn’t?
In a recent Tribunal case, the issue about what is and is not included within the scope of ‘Working Time’ has been re-examined.
As you will be aware, employees are entitled to a daily rest period of 11 hours within a 24 hour period.
Further changes to County Court Fees
County Court fees are on the rise again!
Close your eyes and listen….
Are you playing music in your show room? Are your mechanics listening to the radio right now whilst working?
so are you correctly licensed to do this? We have recently been
contacted by a number of our clients who are falling foul of the
How do I make a claim for pothole damage?
Many years of under investment by the Government has left roads in the
UK in an appalling state of repair leading to a steep rise in damage to
vehicles as a result. Drivers now face an annual bill for pothole
repairs of £52 million!
The Motor Trade law firm that goes the Extra Mile
Winning the Extra Mile award. This award is given to the company whose
clients believe they go that little bit further or do just that bit
extra to get the job done. This award means the world to us.
The counterpart of the driving licence is being scrapped, how is this going to affect my business?
If test drives, hire vehicles or even courtesy
cars are a part of your daily business then you will notice the change
that is due to be implemented on 8th June 2015.
Good news from the courts for car dealers
As a car dealer being taken to court, you may well feel that you will be
judged before even stepping inside the courtroom when up against a
Cars sold on HP
Many of our dealers sell cars on HP whether that is through themselves
as an authorised FCA broker or via one of the online brokers which
customers can approach direct.
Car Dealer Power Awards - Thank you
The whole team at Lawgistics would like to say a huge thank you to
everyone who took the time to vote for us in the Car Dealer Power