From Workshop to Courtroom: Garage wins after non-payment claim

A repair dispute over a BMW timing chain escalated into a courtroom battle, with allegations the garage missed deeper engine damage. The Judge sided with the garage, awarding the invoice, storage, and costs, and highlighting the value of clear notes and sensible process.

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Sale or Return Car Scandals: Who really owns the vehicle when it’s sold?

Sale or Return sounds simple until it goes wrong, and recent high-profile failures show just how quickly sellers can lose control of their money and their vehicle.

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Navigating the Return of Part-Exchange Vehicles

When a financed car sale is rejected, what happens to the part-exchange (and its cleared finance) is rarely straightforward.

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Car Trouble Years Later: Who’s to Blame, the Customer or the Trader?

When a fault surfaces years after a sale, who carries the burden under the Consumer Rights Act 2015? Here’s the quick guide traders need to protect their position and respond confidently.

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County Court Chaos: When the Portal Fails and Justice Falters

When the County Court portal went down minutes before a 4pm deadline, the response we received summed up a wider problem users now face.

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Rejection Rights Aren’t ‘Refund on Demand’: What the CRA 2015 Really Expects

A vociferous rejection doesn’t trump the trader’s right to inspect or make a fair deduction for use. We unpack what “agreement” really means under the CRA 2015.

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Distance Selling Rules Bite Back: Customer Loses Final Appeal in Tesla Case

A customer tried the same Tesla refund playbook twice. The first worked, the second did not, because one dealer lacked an organised distance sales scheme, and the courts have now shut the door on any further appeal.

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FCA’s Motor Finance Crackdown: Has the horse already bolted?

The FCA has opened an enforcement investigation into a CMC over motor finance claims, but critics say this should have happened years ago.

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Blue Monday 2026: The shocking HSE numbers every employer should see

Feeling the January slump? Fresh HSE data shows stress and anxiety are rising fast and costing millions of working days.

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Sold a Car and Now They Want a Refund? The Truth About “No Mental Capacity”

A refund demand lands after the sale, claiming the buyer lacked mental capacity. Here’s how to handle these calls, what actually counts as evidence, and when a contract could be void.

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EVs taxed, pay rates up, new leave rights: what changes in 2026?

EV tax kicks in, new bereavement paternity rights arrive, and key pay rates rise. Here’s what to brief your teams and customers on in 2026.

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Thinking of swapping five-star favours? The DMCCA could land dealers in hot water

Fake or “mate’s rates” reviews are a banned practice under the Digital Markets, Competition and Consumers Act 2024.

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