Distance Sales: The Rules, The Risks, The Realities

Straight-talking legal advice for dealers selling online, over the phone, or on delivery.

Course Overview

Selling vehicles without face-to-face interaction is now standard practice — but are you clear on your legal duties? This 60-minute live webinar delivers the essential facts about distance sales, including your legal obligations, customer rights, and the real-world risks that come with missteps.

Whether you’re selling online, over the phone, or arranging delivery without a prior visit, this session will help ensure you’re not unknowingly exposing your business to costly claims or extended cancellation periods.

Packed with real examples, clear guidance, and no fluff — just the practical legal knowledge you need to stay compliant and protect your dealership.

Course Objectives

• Understand what qualifies as a distance sale and why it matters
• Learn your legal obligations before, during, and after the sale
• Clarify customer cancellation rights and how to manage returns
• Recognise common illegal terms and how to phrase things legally
• Avoid costly pitfalls with real-life case studies and practical tips

What's Included?

• Live access to a 60-minute legal briefing delivered by Lawgistics experts
• Clear explanation of your legal obligations and the key rules you must follow
• Real-life case examples showing what happens when dealers get it wrong
• Practical distance sale checklist to apply straight away in your business
• Template T&Cs wording to help you stay compliant and protected